Support

Contact

For support, account deletion requests or copyright concerns, email s_assis@hotmail.com. Include the app version, iPhone model and a description of the issue. Please do not send passwords or payment details.

Your library

JamaPlay separates user-provided audio into vocals, drums, bass and other instruments. Only stems are offered for download. Automatic lyrics and chords may contain errors.

Account deletion

Once available in your installed version, open Profile and choose Delete account. You can also request deletion by email. Cancelling an App Store subscription is a separate action in your Apple account settings.

Subscriptions

Apple manages App Store billing, renewals, cancellations and refund requests. Restoring purchases restores eligible paid access; it does not recover files you deleted.

Cloud library after cancellation

For paid subscriptions, turning off renewal does not remove your cloud library during the period you already paid for. After that period ends and Apple confirms the cancelled subscription has expired, your cloud library, including stored stems, lyrics, chords and playlists, is permanently removed. Download any stems you want to keep before that date. Resubscribing or using Restore Purchases does not recover deleted cloud files. This removal does not remotely delete files you already exported to your own device. Free TestFlight beta accounts are excluded from this paid-subscription rule.